All Clean Up Crews and livestock will be ship out on Monday - Thursday to avoid weekend delay or conflicts with the carriers. We want the live items to arrive at the destination alive and well for your tank.
Any DOA must be notified no later than 2 hours of your delivery! Photo of the DOA must be sent through Customer Service.
If the fish is still alive but doesn't look healthy please notify us immediately so we are aware. We strive to deliver the most healthy fish as possible, but unfortunately sometimes the stress of shipping is more than the fish can handle.
We will issue a credit to your account for the DOA.